Privacy Policy

We take protecting the privacy of anyone using our website very seriously. This is why we are providing you in the following detailed information about how anonymous and personal data is collected.

Name and address of the data controller and the data protection officer

Operator and responsible body (“data controller”) for this website is:

Hauptstrasse 26
63856 Bessenbach
Tel. +49 60 95/301 – 0
Fax +49 60 95/301 – 200

For questions regarding data protection and the assertion of your rights, you are welcome to contact our data protection officer:

The collection and processing of personal data

General information on data processing

We collect and use personal data of our users only in so far as it is required to provide a functional website and its content and services. The personal data is generally collected and used only after the respective user of the website has given his or her consent.

An exception applies where it is not possible for practical reasons to obtain prior consent and the processing of the data is permitted by law and necessary for the functionality of the website.

Provision of the website and the creation of log files

When you visit our website, our system automatically collects data and information sent by the browser used on your computer to the server of our website (so-called log files).

The access logs of the website server record which pages you have requested and when. They record the following data: IP address, directory protection user, date, time, pages requested, logs, status code, the data quantity, referrer URL, user agent, requested host name. The IP addresses are anonymised before being saved. The anonymised IP adresses are stored for 60 days. Information on the directory protection user is anonymised after one day.

Error logs, which record failed attempts to access pages, are deleted after seven days. As well as logging the errors, these record the IP address of the accessing computer and, depending on the error, the website requested.

When you contact us by e-mail via our website, mail logs are created. These data are anonymised after one day and then stored for 60 days. In the anonymisation process, all data relating to the sender and receiver are deleted. Only the data concerning the time at which the mail was sent and the information on how the e-mail was processed remain (queue ID or not sent).

The collection of data for the provision of the website and the storage of the data in log files are essential for the operation of the website. Consequently there is no possibility of objection on the part of the user.

E-mail contact

If you contact us by e-mail, personal data will be collected. In contacting us by e-mail, you are giving us your consent to the processing and use of your personal data for the purposes of dealing with your enquiry (e.g. sending you brochures). The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

You may revoke any consent given to us at any time with future effect. You can do this simply by sending an e-mail to All personal data we have saved in the course of the communication will in this case be deleted.

Data transfer to third parties in and outside the European Economic Area

As we are part of a global corporation, it may be necessary in individual cases to transfer data to other companies in the SAF-HOLLAND S.A. Group or to service providers both within and outside the EEA. The corporation structure can be found under

In the event of data being passed on, the commissioned companies will use your personal data for the same described purposes and in compliance with the same European regulations as SAF-HOLLAND GmbH. The transfer of data to third states outside the EEA is subject to the standard contractual clauses provided for by Resolution 2010/87/EU of the European Commission or any replacement legislation.

Rights of the website user

As user of this website, you have the right to request free information on any personal data concerning your person that has been stored or processed on our servers, including its origin, its recipients and the purposes for which it has been stored, as well as the right to rectification, restriction of processing and erasure of any of your personal data stored by us. Please note that we cannot delete your data in all cases, but only when the purpose of the data processing is no longer relevant and there is no legal obligation to retain it.

To exercise your rights, you simply need to send an e-mail to with your request. If you do so, please tell us in your e-mail exactly which information or processing activity your request relates to, in what form you would like to receive the information, and whether the personal data should be sent to you or another recipient.

Right to file complaints with a regulatory authority

If you believe that SAF-HOLLAND is not processing your personal data in accordance with the stipulations described here or with the data protection laws applicable in the EEA, you can at any time file a complaint with the responsible regulatory authority in the EU member state in which you are resident, or with the data protection authority of the country or federal state in which SAF-HOLLAND has its registered office.